FB Ketju Enjoys Strong Trust from Its Customers

According to a recent customer satisfaction survey, FB Ketju is a long-standing, reliable manufacturer of high-quality chain solutions. According to the respondents, customer-focused partnerships, reliability, and responsibility are important values. Half of the respondents have been using conveyor chains manufactured by FB Ketju for over ten years, which speaks to the loyalty of its customer base.

As many as 91% of customers are satisfied with their collaboration with FB Ketju, which is a highly significant result in the industrial sector. Customers appreciate FB Ketju’s approach to business and development, its reliable chain solutions, and its ability to meet customer needs with customized solutions.

The survey particularly highlighted trust and quality, which constitute a strong competitive advantage. As many as 99% of respondents considered FB Ketju to be a reliable and long-term partner. In addition, 96% of respondents felt that FB Ketju offers higher-quality solutions than its competitors. Customer service and technical support also stood out in the survey, achieving a 93% satisfaction rate.

- The results are very impressive! The survey clearly confirms what we’ve also noticed in our day-to-day operations: We are a customer-focused and reliable partner whose high-quality products and strong brand set us apart from the competition. Our commitment to sustainability, which is important to us, is also strongly reflected in the eyes of our customers, says CEO Mika Suomi.

A Loyal Customer Base

95% of respondents feel that FB Ketju’s operations have improved in recent years. According to customers, customer service, paying attention to customers, and offering customized chains are important. The entire process has been refined, from sales to product delivery.

The survey’s Net Promoter Score (NPS) was 69, which is an exceptionally strong result in the manufacturing industry and indicates a highly loyal customer base. The NPS measures customers’ willingness to recommend the company, and the score can range from -100 to 100. Another exceptional aspect of FB Ketju’s results was that there were no detractors (ratings of 0–6) among the respondents.

Although the overall results of the customer satisfaction survey are excellent, repeated surveys also provide valuable information on areas for improvement.

- According to respondents, areas for improvement naturally include pricing, availability, and delivery times. We are constantly focusing on these areas to ensure we serve our customers as well as possible.

A customer satisfaction survey was conducted in June 2026. We would like to extend our sincere thanks to everyone who responded to the survey. We raffled off two high-quality tool sets among the respondents. We would like to give a special thank you to the staff at FB Ketju. Such a high level of customer satisfaction shows that our customer interactions, our approach, and our products work together brilliantly.